Fraud Alerts

As part of our continuing effort to bring the best technology and service to our members, we are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on Debit and Credit Cards.

If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24/7 should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, your call will be transferred to our member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, you will be able to close the case with Jill Using your touch-tone phone.

Thank you for your support through this upgrade and if you have any further questions regarding this matter please feel free to contact us.

Vishing Scam

Vishing calls originating from (410) 768-7599 are being made via automated dialer to random telephone numbers in the MD/DC/VA area. Vishing or Voice phishing is the criminal practice of using social engineering over the telephone system to gain access to private personal and financial information from the public for the purpose of financial reward.

SCAM DETAILS

• Calls are automated and a recorded message warns that there is a very important matter to discuss that involves a lower interest rate on a credit card. Victims are encouraged to press 1 to speak to a representative.
• Callers who press 1 are directed to a call center operator/fraudster.
• The operator who answers the call has a very heavy accent and at no time asks thevictim what their name is or where they live. Operators focus on collecting payment card expiration dates and the last 12 digits of the victim’s payment card.
• Card issuer brands are never mentioned.

If you receive a call from that number do no answer or do not call the number back.

Contact us if you have any other questions or concerns.