Membership

Member Testimonials

December 2015

Nikki helped me figure out one of my loan payments. She is ALWAYS professional and courteous! That is rare these days and deserves to be recognized.

Michael

June 2015

Hi. I just want to compliment your staff at the flat rock office. They are all wonderful. Iam going through a really hard time as father recently passed.Your staff, all of them, have been so kind and helpful. Just wanted to let you know how much I appreciate the all, from the tellers to the notary. Thanks so much!

Sheila G.

January 2015

Today I was approved for an auto loan and Sara assisted me with this. I just want to tell you how helpful, friendly and personable she is. The gentleman at the dealership I dealt with spoke to Sara & made a comment regarding how helpful she was as well. I wish more companies had employees like that. Thank you!

Kim M.

June 2014

I love this credit union, they simply have great staff and have been extremely helpful every time I have walked through the door. Therefore if you are looking for a nice place to do banking needs I really would suggest trying them out.      

Roy H.

March 2014

In the 4 years I have been a Metro Shores member, it has been a great experience. I wish I would have joined sooner.     

Linda C

April 2014

"I wanted to give a HUGE thank you to Roberta who helped me finally solve an issue I've been having for months! People like her are the reason I will never go back to a "bank". I appreciate her time and patience given while getting to the bottom of my problem. Thanks again! You are awesome!! :) "

Kristen M

October 2013

I just had another good reason to do business with this credit union, No bank would ever respond like that after hours. Reminds me of how things were back in the day! Thank you Kim.

Larry

May 2013

I just wanted to pass on what a great job Michelle did to get me my loan.  It was a special loan and she really went the extra mile to make it happen.  Thanks for the great service.
 
Tim

March 2013

I received your brochure about the AAA discount for Metro Shores. I gave them a call and they were able to give me an over the phone quote that was less than what I was paying with 21 Century Ins. I did make the change to AAA. Thank you and all the great people at Metro Shores that  take the time to put their membership first. A special thank you to all the great staff at the Flat Rock Branch.. 

Thank You, 

John N

December 2012

Lyndsay,

You are so good at your job and really do help make my day delightful! Blessings to you and yours.

Jeannine

April 2012

Kim,

You are the B.I.B. of loan processing! B.I.B. stands for "Best In Business." You rock Kim! Thank you!

Trev

January 2012

Dear Metro Shores,

Just a quick note to let you know I will always be grateful to Metro Shores.  Metro Shores has low interest rates on loans.  I mainly deal with your Flat Rock branch and everyone is so friendly and welcoming.  Thank you very much for everything you have done for me!

Jennifer

November 2011 

My wife and I took out a used car loan with MetroShores this week at a great rate. I just have to say Michelle was great in putting the loan together for us and working with our schedules in closing the loan before the Holiday. It’s great knowing I can always receive the same great experience from everyone on your staff.

It seems like everyone nowadays is always talking about the fees that big banks are charging along with how the banks always make them feel like a number. I just laugh because we never have to worry about that with our Credit Union. I’ve been a member close to 20 years, and I’m always telling everyone how great my Credit Union is and how we always get a friendly smile from everyone at your branch, low rates & fees, and awesome service!

Thanks again for everything!

Nate

October 2011 

Letter of Commendation for Stephanie C. and Roberta H.

As a former seminarian, Licensed Nursing Home Administrator and currently serving as a Delta Flight Attendant for over 15 years,I KNOW exceptional public service characteristics and delivery.  Please know this letter serves seperate commendations for both ladies above (though I chose to write one letter). 

Both are PERSONABLE (not "just professional") each and every time I visit or call MSCU. That is a rare service quality these days and both demonstrate this quality EVERY encounter! I am a detail-oriented person and appreciate great service!

Respectfully Submitted,

Michael

September 2011

Hi Kim,
Thank you for all your help. As always, it is such a pleasure to belong to Metro Shores. You and your staff are the best.

Alan

May 2011

Thank you and your staff so much for all your help in the past 2 weeks.  You guys have been very helpful and professional and we can't thank you enough!

February 2011

Kim,
Thank you very much for helping me with not one but two loans.  The customer service at Metro Shores Credit Union has been professional yet personal. I wish I would have joined years ago. I cannot thank you enough for all the help you have provided.
Sincerely, Linda

November 2010

Jeanell, thanks so much for your help! David, Gail & Nikohl.

October 2010

Michelle, I just wanted to thank you for all your help in regards to my loan. It was appreciated more than you know! Sincerely, Pamela.

September 2010

Kim C., Thank you!  Your help with the loan was much appreciated.  Thank you, Lou A.

July 2010

I would like to applaud Metro Shores for the excellent service we received on July 20, 2010.  Two of your employees at the Trenton office, Roberta and Stephanie V. were outstanding in their dedication to dealing with my parents.  They were professional and compassionate while discussing issues regarding problems with predators who hound the elderly to get information on bank accounts.  Your employees spent almost 2 hours rectifying the situation and displayed the utmost patience and good humor.  Please reward them and thank them for us. - Bonnie

June 2010

Thank you to Kim C. for all the help she has given me.  I went through a divorce and my credit was terrible.  By doing a shares secured loan with Metro Shores and getting everything worked out, my credit score is now in the 700’s.  Banks would not help me, but you did. - Dean

November 2009

Thank you for your assistance.  I just wanted to say how pleased I have been with the service and response at Metro Shores!  All of the old “Local” banks have been gobbled up by bigger and bigger banks and it seemed not only had I lost control of my banking, but my local branch seemed pretty ineffective too!  Thanks again, keep up the good work. - Rob

October 2009

Hi Jeanell, 

I have missed seeing you at the Trenton office.  You were a staple in my getting to where I am.  Things are going quite well.  I am slowly paying down my debt and have miraculously improved my credit score.  You all were instrumental in my success, and I am grateful for that.  Along with others, your willingness to help me through very destitute times saved me and my family.  I am now a product of your generosity, and contributing my skills and love to others! - Barb

Donna,

This letter is to inform you of an outstanding employee.  Her name is Roberta.  It is my hope you already know what kind of attention she gives her clients.  On two occasions within the past month we have had a need to come and see personally, a bank person for assistance.  It was our pleasure to have Roberta assist us both times.  She brings a friendly smile and a calm approach to the table.  She works with the elderly in an appeasing manner, picks up a situation and carries the ball to a field goal, so to speak!  She was attentive to our needs and is definitely customer focused.  She presents well!  Roberta made us feel we were her only concern for that period of time.  It is difficult to find good employees these days that give their full attention to the customer.  Congratulations, you should be very proud to have her on your team! - Linda

August 2009  

I wanted to tell you the young lady that helped was of great help.  She was very patient, pleasant in directing me through the menu so that I could change my password and screen! - Beverly

June 2009

Metro Shores Staff, 
I just wanted to thank you all for everything you have done for my daughter and I over the years!  You all are TRULY a GREAT business!  Especially in these days!  I would refer you to anyone and everyone!!  Thank you, Andrea

April 2009

Michelle,

I just wanted to thank you again for your thoughtfulness!  Not many people would have taken the time and put out the effort to help someone that they had met so briefly. - Kris

January 2009

Metro Shores,

I called to ask questions concerning a renter depositing money into our account each month.  Melissa was very knowledgeable and explained everything thoroughly concerning the process and options available.  Please give my special thanks to her for the smile in her voice!  When you are dealing long distance with stressful situations having someone like her at the other end really helps! -

Susan